Perivia builds your branded after-sales site: step-by-step video tutorials, one QR code scan away on your equipment. Your installers keep working, and your support line gets a break.
Example for a manufacturer receiving 1,000 technical support calls per month. Detailed assumptions below. Adjust with my figures
The problem
When an installer gets stuck on a connection or a setting, they pick up the phone. That’s when the costs start.
Your support technicians answer the same installation and commissioning questions every day instead of handling real incidents.
While they wait on the phone, the installer isn’t installing. Their customer waits, their schedule slips, and your brand gets the blame.
When a phone explanation isn’t enough, a technician travels out for an adjustment a two-minute video could have shown.
A misunderstood step leads to a poor installation. And a poor installation often ends in a claim, paid out of your budget.
The solution
An interface designed for the job site: the installer scans, picks the step they’re on and watches the exact technique to follow.
Logo, colours, domain name: your installers see your brand, not a third-party tool.
One step, one action, one short video. Installers go straight to the part they’re stuck on.
Stuck on the equipment, manual or packaging, it opens the right tutorial directly. No searching.
Open to everyone, or password-protected for specific contractors and your approved network.
New product version? The video is updated, and QR codes already in the field keep working.
How it works
Our team films your support technicians and trainers on the operations that generate the most calls. Your existing videos can also be used.
Each tutorial is split into short steps with titles and subtitles. Your experts approve everything before it goes live.
One QR code per product reference, for your equipment and documentation. The after-sales site opens directly on the right product.
Use cases
Water filtrationFor pool installers
Valve connection, commissioning, backwash: the QR code on the filter opens the right video, without calling your support line in peak season.
Example tutorials
PVC windows and doorsFor fitters
Packing, fixing, sash adjustment: your installation manuals become step-by-step videos, available on site with the frame in hand.
Example tutorials
Heat pumpsFor heating engineers
Commissioning, controller settings, fault codes: the questions that overload your support line every winter are answered on site.
Example tutorials
EV chargersFor electricians
Wiring, network connection, app pairing: every step is shown, so the charger works as soon as it’s commissioned.
Example tutorials
Your savings
Adjust the assumptions to match your business. The calculation is indicative: it gives you an order of magnitude to compare with your own data.
4,200calls avoided per year
1,050 hsupport hours freed up0.7 full-time equivalent
Calculation: calls per month × avoidable share × 12 × duration × €45/hour (loaded cost of a support technician). 1 FTE = 1,607 hours per year. Not included, though very real: technician visits avoided, warranty claims and time saved by your installers.
If a single video avoids 30 fifteen-minute calls a month, it frees up 90 support hours a year. And it also answers at night, at weekends and in peak season.
Take the next step
30 minutes to estimate your savings with your own figures and see a Perivia after-sales site in action.
